Thank you so much for the Christmas gift!
I love shopping at CosmeticsTenerife! The best place in the Canary Islands to get everything you need for aromatherapy. Exceptional service. Next day delivery, no hassle at all.
Thank you so much for your comment, Pavel! We are very happy to know that you have enjoyed the Christmas basket from our raffle. These types of initiatives are our way of thanking you for being part of our community and celebrating special moments like Christmas together.
Your words motivate us to continue offering the best in products and service. We hope to continue accompanying you in your aromatherapy purchases and that you continue enjoying the experience with us. Thank you for trusting us and for sharing these beautiful photos!
Greetings,
Michelle
Thank you very much for the shipment, it is very well packaged and arrived very quickly. Excellent service, I am delighted, thank you
Thank you very much for your comment, Juany! We are glad to know that you value the care in packaging, the speed of shipping and the attention received. Comments like yours inspire us to continue improving every day.
If you have time, we would love for you to share your experience with each product you used. This helps us a lot to continue growing and offering the best. Thank you for trusting us!
Greetings,
Michelle
The coconut scent is delicious, I am a manicurist and now I use soy candles to put them on my clients at the end of the service, I am starting to make my own candles, the scent conquered one of my clients and she has already asked me for my first candle to put on at home🤭
Delighted with the products, I will order more!!!
the attention is the best.
Thank you so much for your comment, Rocío! We love knowing that our products are part of your creations, and even more so that your clients love them! It is an honor for us to be part of your creativity.
If we're not asking too much, we'd love for you to leave your review on the page of each product you used. This helps us to continually improve and allows other visitors to our website to better understand the details of your experience. Thank you again for trusting us, and we hope to continue accompanying you on this wonderful creative adventure!
Greetings,
Michelle
From one day to the next, well packaged, and of good quality. It's a pleasure, recommended!
Thank you very much for your comment, MIMS! We are glad to know that you value the speed, the care in packaging and the quality of the products. Comments like yours motivate us to continue working with love and dedication.
When you have time, we would love to hear your opinion on each particular product. Your experience helps us greatly to continue improving and adapting our catalogue. Thank you for recommending us and trusting us!
Greetings,
Michelle
Thank you for your kindness and affection. I have never received such good treatment in a store despite the thousands of questions I asked, which were resolved wonderfully and without regard to time. Thank you so much, you are both wonderful.
Thank you so much for your kind words, Lucía! We are delighted to know that you have felt so well looked after in our shop. We do our best to resolve every query with care and dedication, and comments like yours inspire us to continue improving every day to offer you the best service we can.
We hope to see you back in the store soon and, if you have time, we would love to hear your opinion on the products you chose! Your experience is key to continue improving.
Greetings,
Michelle
It's my first order and I'm delighted, very well packaged, good service from the first moment, very fast delivery and also with a gift.
Thank you very much
Thank you very much for your comment, Marga! We are glad to know that your first order has been such a positive experience and that you appreciate the packaging, the speed and the detail of the gift.
When you have time and if you feel like it, we would love for you to share your impressions on each particular product. Your opinion is very valuable to us, as it helps us to continue improving and to make decisions about our catalogue. Thank you for trusting us and we look forward to hearing from you soon!
Greetings,
Michelle
A 10/100 service, very fast shipping of the products. XNUMX% recommendable.
Thank you very much for your comment, Nazaret! We are very happy to know that you value our service and the speed of our deliveries. We also sincerely thank you for supporting local Canarian businesses. We hope to serve you again soon!
Greetings,
Michelle
Very satisfied
Pef8dos that arrive very quickly
Thank you so much for your comment, Celida! We are glad to know that you are satisfied with your experience and that you value the speed of the shipments. We are here for whatever you need and we hope to serve you again soon!
Greetings,
Michelle
My order arrived on time and everything was perfect.
I love this store and its products. Their service is excellent. The definition of the products, with their characteristics and recommended uses is one of its best virtues.
Thank you very much for your comment, Nieves! We are happy to know that you have been so satisfied with your order and the attention received. We are constantly working to offer complete and detailed descriptions of each product, and knowing that you find this useful motivates us greatly to continue improving.
We would also love to hear your thoughts on each particular product when you have time. Your feedback helps us greatly to understand user satisfaction and to make decisions about what to improve, what to add new or even what products to remove from our catalogue. Thank you for trusting us and we look forward to hearing from you soon!
Greetings,
Michelle
Excellent product quality. Very fast shipping. Michelle always willing to help.
Thank you very much for your comment, Roberto! We are very happy to know that you are satisfied with the quality of our products and the speed of delivery. We are always here to help you and make your experience as good as possible. We look forward to serving you again soon!
Greetings,
Michelle
I am very happy to have found this company, orders arrive really quickly and the products are of very good quality, I give them five stars because there are no more.
Thank you so much for your comment, Simona! We are glad to know that you have found our store and that you are so satisfied with the speed of the shipments and the quality of the products. Comments like yours fill us with joy and motivate us to continue working with the utmost care and dedication.
Greetings,
Michelle
I bought a gift basket for a family member, I am delighted with the attention received, they were in contact with me at all times, informing me and sending me photos of the basket. They even had the kindness to add a greeting card!! Thank you very much Michelle for your work and kindness!!! I will definitely repeat.
Thank you very much for your kind words, Yolanda! We are very happy to know that you were so delighted with the gift basket and the service you received. Our team takes care of every detail and we are proud to be able to maintain close and transparent communication at all times. It was a real pleasure to serve you, and we look forward to doing so again soon. See you soon!
The order arrived perfectly and on time, with a gift, which is great. I haven't tried the products yet, I'll send another review when I try them. Thank you very much.
Thank you so much for your comment, Genoveva! We are happy to know that your first order arrived in perfect condition and within the stipulated time. We love that you enjoyed the extra detail that we lovingly included. We are sure that you will love the products when you try them, and we will be delighted to receive your next review. Thank you for trusting us!
Great, the treatment, the work responsibility is a total success, the delivery was very fast.
Thank you very much for your kind words, Eli! We are glad to know that you were so satisfied with the service, the responsibility of our team and the speed of delivery. We value your opinion very much and we will be delighted to know your impressions of the products once you try them. If you can also share photos, that would be wonderful! Thank you for trusting us and we look forward to your comments.
Greetings,
Michelle
Hello, good afternoon, I received my order very well packaged, thank you for sweetening it, the first order of more that I will make, thank you very much.
Thank you so much for your comment, Demelsa! We are glad to know that your order arrived in perfect condition and well packaged. We love knowing that this has only been the first of many orders that you will place with us. We are here for whatever you need and we hope to serve you again soon.
Greetings,
Michelle
I have already made several purchases and the truth is that it always arrives quickly, very good quality of the products, everything well packaged, very careful, really. Incredible service! The difference is made in the details and that's what you have ☺️ thank you very much! And many blessings 🙏🏻🤗
Thank you very much for your loyalty and your kind words, Eli! We are delighted to know that you are always satisfied with the quality of our products and the care we put into every detail. For us, making a difference in the small details is essential, and comments like yours motivate us to continue giving our best.
Thank you from the bottom of my heart and many blessings to you too!
Greetings,
Michelle
Fantastic my second order I am very happy
Thank you so much for your comment, Delia! We are happy to know that your second order has been a great success and that you are so happy with it. We will work to surprise you even more with your next orders and make each experience even better than the last!
Greetings,
Michelle
I had a great experience with Cosmetics Tenerife! The delivery was quick and smooth, I was pleasantly surprised by the little first - purchase gift (candies) - such a thoughtful touch! Their range of essential and base oils is impressive and of good quality products.
However, the glass packaging of oils — I found challenging and problematic. They tend to leak even if unopened, are fragile, and the tops aren't the most convenient for dosage. A more secure alternative packaging, maybe a plastic bottles with a more user-friendly top would be a much better option? Of course, I understand, if the use of glass aligns with a non-plastic approach & policy, however, for use it's quite challenging due to leaks and exact dosage of the oil you actually want to use.
But overall, a fantastic service and quality, hopefully, the packaging could be improved for ease of use.
Dear Regina,
Thank you so much for your detailed feedback and for taking the time to share your thoughts about your first experience with Cosmetics Tenerife®. We're happy to hear that you enjoyed the quality of our products and appreciated the thoughtful gift included with your order.
The order was carefully prepared by our team and personally delivered by Cosmetics Tenerife staff, ensuring that all bottles were intact and leak-free at the time of delivery.
Regarding the use of amber glass bottles, it is essential to use them for essential oils to protect them from UV radiation, which is especially important in sunny regions like the Canary Islands. Amber glass ensures the preservation of the oils' properties and maintains their quality over time.
Plastic is not a suitable material for bottling pure essential oils, as it does not provide the same level of protection and stability as glass. Additionally, we are in the process of upgrading the current bottle caps to child-resistant ones for added security and better leak prevention.
We greatly appreciate your feedback, as it helps us refine and improve. If there's anything more we can assist you with, don't hesitate to reach out.
Best Regards,
Michelle
It couldn't be better, the most pleasant treatment, 100% recommendable, the little detail is very original. I will continue buying since the delivery was very fast, I confirmed the order yesterday and received it today, the delivery from Tenerife to Lanzarote was incredible ☺️
Thank you so much for your amazing review, Natalia! We are so happy to hear that you were so satisfied with the service, the speed of delivery and the special touch. Normally, the delivery time for Lanzarote is 48 hours, but we have also noticed that some orders arrive in just 24 hours. Although it is not entirely up to us, we do our best to prepare and send orders as quickly as possible, ensuring that they arrive within a maximum of 48 hours, and, with a bit of luck, even sooner.
It will be a pleasure to continue serving you and always offer you the best experience.
Greetings,
Michelle
All very well! Excellent service
Thank you very much for your comment, Barbara! We are glad to know that everything was perfect and that you were satisfied with our service. Comments like yours encourage us to continue on this path and always give our best.
Greetings,
Michelle
My order has just arrived very quickly in less than 48 hours to Gran Canaria, everything very well packaged, everything beautiful, very excited about my first order to learn how to make my first soy candles, delighted with my order, the labels on the soy wax are very well explained for use, the essences, the pipette and the waxes, very happy, thank you for everything and for the little gift, looking forward to practicing and buying more things with you.
Thank you for your message, Alicia. We love knowing that you are ready to start creating your first soy candles. We are happy to accompany you in this new project, and we are here for anything you need. Enjoy it a lot and thank you for trusting us! 😊
The speed with which I received the order is incredible. I loved everything, the aromas and the wax are incredible. You now have one more client in love. I was impressed with the quality of the wax in the molds. Thank you so much 😊
Hello Vanessa!
We're so glad to know that you're so satisfied with our quality and service! We strive to offer the best in every detail, and comments like yours motivate us to continue improving. Thank you for your trust and welcome to our community! 😊
The order arrived super fast, and also accompanied by some candy. When I can get the products, I will let you know...thank you.
Thank you for your message, Katy! We love to hear that your order arrived quickly and that you enjoyed the detail. We are sure that you will love the products. We look forward to your comments when you try them! 😊
The quality of the oils is incredible!!! I use them in massages and people are delighted with the aromas.
Thank you so much, Lety! We are glad to know that the oils are a success in your massages and that the aromas are conquering everyone. It is a pleasure to contribute to your sessions! 😊
I am delighted with the products! Thank you for the gift ☺️ I didn't expect it and I was very happy with the detail that😁
Thank you, Milagro! We love knowing that you liked our products and that the surprise detail made you happy. We are here to continue supporting you in every purchase! 😊