FAQ - Help

Browse the website and choose the products you want by adding them to the cart by clicking the “add to cart” button that appears on each product page. When you have everything ready, click on the "cart" button to view your cart summary and then click on the "confirm cart" button. A new page will open where you must fill in where you want to receive the order and choose the payment method.

To take advantage of the benefits of our discount codes 6DTO y 7DTO, you can easily add them either in your shopping cart or in the checkout process As follows:

- In the shopping cart:  If you haven't added the code to your shopping cart, you can do so at checkout. You will find a field to enter the discount code; Be sure to enter it and verify that the discount has been applied in the purchase summary before confirming the order.

- During checkout: During the checkout process, you will find a field to enter the discount code. Enter it in the space provided and be sure to confirm that the discount has been applied to your purchase summary before completing your order.

Remember, you can only use a discount code per purchase, so choose the one that suits you best to enjoy your savings.

Gift cards can only be redeemed at checkout. Once you reach this point, you'll see a field to enter your card code. The amount will be automatically deducted from the total. If you have any problems, please don't hesitate to contact us.

Do not worry! You have several tools to find the products that best suit your needs, such as filters, to filter by type of product, collection or manufacturer (you can find it at the bottom of the phone or on the left on the computer) or also, use the search module using the most commonly used words in the market for the product you are looking for.

No problem! Our specialists are available to answer any questions in the online chat. If we are not online, simply fill out the contact form (in the chat or on the contact page) with your questions (including your skin type and/or other characteristics in the case of cosmetic products). We will reply to you as soon as possible.

FREE! - for orders over 30 euros to all the Canary Islands. More about shipping policy here.

Tenerife: Between 2 and 4 hours! with Premium service the same day (Monday-Sunday, except holidays) or 24 hours (second business day) with Rapid and Mrw Express Post Service (Monday-Friday except holidays).
Gran Canaria, La Gomera, La Palma: 24 hours (second business day) with Correos Rapid and Mrw Express service (Monday-Friday except holidays).
Fuerteventura, Lanzarote, El Hierro: 24 - 48 hours (second or third business day) with Correos Rapid and Mrw Express service (Monday - Friday except holidays).

Yes, we ship outside the Canary Islands. We currently ship to the Peninsula, the Balearic Islands, Ceuta, and Melilla. We offer two options: Correos Standard (3 to 5 business days, with tracking) for €14,99, and Correos Rápido (2 to 3 business days, with tracking) for €19,99. Shipping terms can be found during the checkout process. Thank you for trusting Cosmetics Tenerife®!

The Pick-up in Store service allows you to pick up an online order at our store located in Tenerife! The service is free and without any additional costs. You can pick up your online order at our physical store in Tenerife from Monday to Friday from 10:00 to 18:00, excluding holidays. Whether you go yourself, or someone else goes on your behalf, if you indicated this in the order, you will only need to present your ID and the order confirmation received by email or telephone within 7 calendar days from the day we confirm the availability of in-store pickup of your purchase.

Yes, according to our Terms and Conditions, you can exercise your right to return any purchased item within 14 calendar days from the date of receipt. You can return it by calling customer service so that they can pick it up at your home, in accordance with the provisions of Royal Decree 1246/2008 of July 18.

Of course! We will be delighted to collaborate with you. Send us an email to comercial@cosmeticstenerife.es with the details, such as the products you are interested in and some information about yourself, and we will respond as soon as possible. Do not forget to mention your phone number to contact you as soon as possible.

There are several ways to receive a discount code in our online store, but the most comfortable is to join the Loyalty Program and earn points for each action, for example: when you create your personal account you get 200 points, for every euro spent you get 4 points. We also have a special birthday gift for you of 200 points. Other ways to collect points: Likes on FB - 50 points, Follows on IG - 50 points, and the last, but the most powerful way to earn points is reviews (store and products), which allows you to earn 10 points for each review.

You can pay by credit/debit card, PayPal, Google Pay, Apple Pay, bank transfer, BIZUM or you can also choose to pay for the order when you receive the package.

The Cash on Delivery service is available for all the Canary Islands and is FREE with Premium Tenerife service or with a supplementary fee of 5% of the value of the order, minimum €3* with Rapido Correos and Express MRW services.