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General conditions

TERMS AND CONDITIONS

Introduction
These conditions of use of the website, regulate the terms of access and use of www.CosmeticsTenerife.es , property of REFAN ADEJE and email online@cosmeticstenerife.es , hereinafter, "the Company", which the user of the portal must accept to use all the services and information provided from the portal.
The user as well as the Company, owner of the portal, may be jointly referred to as the parties. The mere access or use of the portal, of all or part of its contents and services means full acceptance of these conditions of use. The provision and use of the portal is understood to be subject to strict compliance with the terms contained in these conditions of use of the portal.

PORTAL CONTENT

Information and services
Users can access different types of information and services through the portal. The portal reserves the right to modify, at any time, and without prior notice, the presentation and configuration of the information and services offered from it. The user expressly acknowledges and accepts that at any time the portal may interrupt, deactivate and / or cancel any information or service. The portal will make its best efforts to try to guarantee the availability and accessibility of the web. However, on occasions, for reasons of maintenance, updating, change of location, etc., it may lead to the interruption of access to the portal.

Responsibility of the Portal on the contents
OPC-A: The application does not intervene in the creation of those contents and / or services provided or supplied by third parties in and / or through the application, in the same way that it does not control their legality. In any case, it does not offer any kind of guarantee on them. The user acknowledges that the application is not and will not be responsible for the content and / or services provided or provided by third parties in and / or through the application. The user accepts that the application will not assume any responsibility for any damage or harm produced as a result of the use of this information or third-party services.

Except for the cases that the Law expressly imposes otherwise, and exclusively to the extent and extent to which it imposes it, the application does not guarantee or assume any responsibility regarding possible damages caused by the use and use of the information, data and application services.
In any case, the application excludes any liability for damages that may be due to the information and / or services provided or supplied by third parties other than the Company. All responsibility will be of the third party, be it supplier, collaborator or other.

OPC - B: The application will control the legality of those contents or services provided through the platform by third parties. In the event that the user suffers any damage or harm as a result of the use of the application, he / she may communicate it and the measures deemed appropriate will be taken to solve it.

Obligations of the User
The user must respect the terms and conditions established in this legal notice at all times. Expressly, the user states that he will use the portal diligently and assuming any responsibility that may arise from breach of the rules.
The user is obliged, in those cases that request data or information, not to falsify their identity by posing as any other person. The user accepts that the use of the Portal will be carried out for strictly personal, private and private purposes. The user can not use the portal for activities contrary to the Law, morals and public order as well as for prohibited purposes or that violate or harm the rights of third parties. Likewise, the dissemination, storage and / or management of data or contents that infringe the rights of third parties or any regulatory regulations of intellectual or industrial property rights is prohibited.
Likewise, the user may not use the portal to transmit, store, disclose, promote or distribute data or contents that are carriers of viruses or any other computer code, files or programs designed to interrupt, destroy or impair the operation of any program or equipment. IT or telecommunications.
The user undertakes to indemnify and hold harmless the portal for any damage, prejudice, penalty, fine, penalty or compensation that the portal has to face.

LOPD compliance
The portal adopts for the treatment of data all technical and organizational security measures that are mandatory, in accordance with the provisions of current legislation.
The user expressly states that any personal data or that of a third party that he accesses, enters, modifies or deletes has the right to do so or has the express authorization of this third party. The portal informs the user that they may exercise their rights of access, rectification, opposition and cancellation by contacting the following address: online@cosmeticstenerife.es|

Cookies Policy
In compliance with Law 34/2002, dated July 11, on services of the information society and electronic commerce, Directive 2009/136 CE of July 12, following the guidelines of the Spanish Agency for the Protection of Data and the provisions of the new European Data Protection Regulation 2016/679 CE, we inform you that on the web www.cosmeticstenerife.es We use cookies to facilitate the relationship of visitors with our content and to allow us to compile statistics on the visits received, these cookies may be our own and those of third parties, persistent in order to improve the service provided.

Most browsers accept cookies as standard and, independently thereof, allow or prevent the security settings in temporary cookies or stored.

Legal notice
In compliance with article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, we inform you that the owner of the portal www.cosmeticstenerife.es is REFAN ADEJE, with the purpose of retail trade, sales of perfumery and cosmetic products with address at Plaza Cesar Manrique, No.7, Local 2, Adeje, 38670, Santa Cruz de Tenerife.
The access and navigation of the user in the portal implies the knowledge and unreserved acceptance of the Conditions of Use of the portal.
For informational purposes, this portal is maintained and contains the generally accepted standard security procedures in order to protect the information contained as well as that which may be provided by visitors. The objective is to avoid the inappropriate use, loss or modification of content and information.
We inform you that only authorized personnel have access to the personal and identification information that a visitor may offer through the site.
We remind you that our site may contain links to other sites that may not be controlled by the same privacy policies or that the technological process itself, in its evolution, may place the information that circulates on the network in a position of weakness in certain circumstances.
The portal can offer certain information on specific topics for explanatory purposes, therefore it could be incomplete for the purposes that the visitor wishes to make decisions. Before making any decision, consult in a personalized way. Therefore, no responsibility is accepted for the decisions that someone may adopt from just reading the information contained on our website. The owner of the website is not responsible for any specific, indirect or incidental damage derived from browsing the network and the use of our site.

PURCHASE CONDITIONS

Return & Refund policy
Clients have a withdrawal period of 14 calendar days counting from the date of delivery of the order to return it and refund 100% of the amount paid including shipping costs, or up to 30 days making the refund through a purchase voucher (according to article 22 of Law 7/1996 of January 15, Retail Trade Regulation, modified by Law 47/2002 of December 19)
Upon receipt of the return, the company undertakes to refund it.
To effectively specify the right of withdrawal, 48 hours must elapse, once the process has been completed.
The return of a damaged item, as well as a defective one of origin, will not be accepted if it has not been communicated within the previously established period (48 hours). In these cases, we will always need one or more tests from the buyer to be able to determine the damages / defects and to be able to carry out a correct management of the incident. You must send photographs of the merchandise / order or some other evidence that allows us to determine the facts. After the verification process, if applicable, a courier will be sent to replace or return the merchandise. In case of receiving damaged or broken merchandise, we advise you to also let the transport agency that has managed the delivery of your order know.

Warranty
In the event of a defective product, the company will proceed as appropriate to the repair, replacement, price reduction or resolution of the purchase, steps that will be free for the consumer. The company responds for the lack of conformity that is manifested within a period of 2 days (48 hours) from the delivery.

Terms of payment
The client declares that he has full capacity to make the purchase, being of legal age and being in possession of a valid credit or debit card issued by a bank that is acceptable to the company. The client guarantees and is responsible that all the data provided about their chosen payment method: Bank Card, PayPal, Google Pay, Apple Pay, or another form of payment available on the portal, are valid.

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